Workplace policy

Flexible work policy

Why we have this policy

A flexible working policy allows you to do your job at a time, place and way that helps balance your life and work. 

Flexible working offers benefits to you and our business, but it must not cause serious difficulties for our business or affect your job performance.

Flexible working can help with:

·        managing family demands, eg childcare or looking after a family member who is injured or has a long-term illness.

·        part-time study

·        cultural or sporting activities

·        lifestyle choices

·        volunteering in the community

·        managing a medical condition

·        gradually moving into retirement. 

·        changes to start and finish times, eg 10am-6pm instead of 9am-5pm

·        same hours in fewer days, eg full-time hours in a nine-day fortnight

·        rostered day off every second Tuesday

·        different place of work for some or all working hours, eg from home 2 days a week

·        part-time hours

·        work during school term-time only

·        job sharing

What our policy is

You can ask to change your working arrangements any time, from the first day you’re employed. For longer-term changes — either temporary or permanent — you’ll need to make a written request.

We’ll consider every request and agree to it where this fits with the team, our business and customers.

·        We may be flexible with the days you work, but it’s harder for us to be flexible about shifts you’re rostered on. We need staff available for customers.

·        We may be flexible with the place you work but not with rostered hours of work for everyone. We need staff available for customers.

We’ll tell you as soon as possible — and within one month — if we’ve approved your request or turned it down. 

If we agree to your request:

·        We’ll have a trial period of 7 days We can cancel the arrangement after the trial period if we can’t find a way to make it work.

·        We’ll try to solve any problems if the new arrangements aren’t working.


We will talk to you about:

·        Proposed details of your new hours, days and/or place of work.

·        Any change to your pay. 

·        Start date for the new arrangement — and an end date, if it’s for a fixed term.

·        How we’ll manage things between us, eg how to keep track of hours.

How to make a request

Apply by [email protected]  to Mr. Hazem. Include your name and the date and that the request is made under part 6AA of the Employment Relations Act. It’s helpful to explain your reason for making the request, but you don’t have to.
Your written request needs to say:

·        proposed changes to your hours, days and/or place of work

·        when you want it to start 

·        whether it’s a permanent change — if not, set an end date 

·        what else needs to happen for the arrangement to work 

·        it’s a request under Part 6AA of the Employment Relations Act 2000. 

Please allow a reasonable time for us to put the change in place if it’s approved. The start date (and the amount of time we may need) may depend on the type of arrangements you have asked for.

If we don't follow our rules:

·        we don't give you our answer to your request as soon as possible and within one month or

·        we don't give you ground/s for refusal and the reasons for the ground/s if we say no to your request, or the grounds we give are not those set out in section 69AAF of the Employment Relations Act 2000.

then you can go to a Labour Inspector for help (and if this doesn't fix the problem you can go to mediation and then if the problem's still not fixed, go to the Employment Relations Authority).